Welcome to Austra Fashion. By using our website, you agree to comply with the following Terms and Conditions. If you do not agree with any of these terms, please refrain from using our website. Austra Fashion reserves the right to modify, update, or change these Terms and Conditions at any time without prior notice. Continued use of the website signifies your acceptance of the updated terms.
SITE CONTENT:
All materials on this website, including product images, graphics, logos, text, and designs (“Content”), are owned by Austra Fashion and are protected under applicable trademark and copyright laws.
The website and its content are intended solely for personal, non-commercial use.
You may not copy, download, modify, distribute, or reproduce any content without our prior written permission.
Any unauthorized use of the content may result in legal action.
REFUND & EXCHANGE POLICY:
Refund Policy
Austra Fashion does not offer cash refunds. However, we provide an exchange or a store coupon of the same value in the following cases:
Wrong size received
Color discrepancy
Damaged product
To request an exchange or coupon, please contact our customer service team via WhatsApp or email at info@austrafashion.com.
Exchange Policy:
We offer exchanges under the following conditions:
If the product is damaged or defective, Austra Fashion will cover the return shipping cost.
If the customer requests an exchange for personal reasons (e.g., change of mind, wrong size ordered), they must cover both-way delivery charges.
Exchanges are available only for orders within Pakistan.
Items must be unused, with tags intact and in their original packaging.
The exchange request must be made within 3 days of receiving the order.
Important: To claim a damaged or missing item, customers must record a video while opening the package. Claims without video proof will not be accepted.
Once we receive the returned item, we will dispatch the replacement.
For exchange requests, please contact our customer service team via WhatsApp or email at info@austrafashion.com.
SHIPPING & ORDER CANCELLATION POLICY:
Shipping Policy
Orders are processed and dispatched within 24-48 hours after confirmation.
Domestic (Pakistan) delivery: 4-5 working days (delays may occur on public holidays).
International delivery: Timelines vary based on destination.
For any shipping-related inquiries, contact us at +92 319 4468494 or info@austrafashion.com.
Order Cancellation Policy
Orders can be canceled before they are dispatched.
Orders that have already been shipped cannot be canceled.
To cancel an order, contact our customer service team before 6 PM on the day of order placement.
Austra Fashion reserves the right to cancel orders due to stock unavailability or pricing errors.
For order cancellations, please contact us via WhatsApp or email at info@austrafashion.com.
CUSTOMER SUPPORT:
For any queries, you can reach out to our customer service team via:
📞 WhatsApp: +92 319 4468494
📧 Email: info@austrafashion.com
🌐 Social Media: Instagram | Facebook | TikTok
GENERAL TERMS:
Austra Fashion reserves the right to refuse service to anyone for any reason at any time.
Prices and product availability are subject to change without prior notice.
We are not responsible for any delays or failures due to factors beyond our control (e.g., courier delays, weather conditions, or unforeseen circumstances).
By using our website, you acknowledge and agree to these Terms and Conditions.
